Welcome to Shehnaayi.com. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

📧 Contact: care@shehnaayi.com

1. General

• By placing an order on Saanira.com, you agree to our Refund & Return Policy and Privacy Policy.

• We reserve the right to update, modify, or change these Terms at any time without prior notice.

• Continued use of our website after changes means you accept the updated Terms.

2. Products & Services

• We strive to ensure that product details, descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.

• All products are subject to availability. If an item is out of stock, we will notify you and may offer alternatives or a refund.

• Colors and appearances of products may vary slightly due to photography and display settings.

3. Orders & Payments

• Orders are considered confirmed only after successful payment authorization.

• We accept payments via secure third-party payment gateways.

• For Cash on Delivery (COD) orders, full payment must be made at the time of delivery.

• Fraudulent or suspicious transactions may be cancelled at our discretion.

4. Shipping & Delivery

• We deliver across India. Delivery timelines may vary depending on your location.

• We will make reasonable efforts to deliver orders on time but are not responsible for delays caused by courier/logistics partners or unforeseen circumstances.

• Customers must provide accurate shipping details. Incorrect addresses may result in delays or failed deliveries.

5. Returns & Refunds

• Returns and refunds are governed by our Refund & Return Policy.

• Requests must be raised within 3 days of delivery at care@shehnaayi.com

• Products must be unused, in original packaging, and in the same condition as received.

• Returns are not accepted for products damaged due to misuse, alteration, or after the 3-day return window.

6. Intellectual Property

• All content on Saanira.com, including text, images, logos, graphics, and designs, is the property of Saanira.com and protected under copyright laws.

• Unauthorized reproduction, modification, or distribution is strictly prohibited.

7. Limitation of Liability

• Shehnaayi.com shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• Our maximum liability shall not exceed the value of the product purchased.

8. User Responsibilities

• Users must not misuse our website for fraudulent activities, spreading harmful content, or violating any applicable laws.

• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

9. Governing Law

• These Terms & Conditions are governed by and construed under the laws of India.

• Any disputes shall be subject to the jurisdiction of courts in Kolkatta, West Bengal.

10. Contact Us

For questions regarding these Terms & Conditions, please contact us:

📧 care@shehnaayi.com